Warranty Information
Labor
VSG Custom PCs offers a lifetime labor policy in which a customer will never be responsible for labor costs for standard warranty repairs. Standard warranty repairs exclude all accidental damages such as water damage, electrical shorts, fire damage, and all force related damages. If your warranty request is made 30 days after delivery, you will be responsible for shipping charges both to and from VSG Custom PCs. VSG Custom PCs will provide discounted rates to customers for the shipping of the product.
Any damage caused by impacts, fluids, fire, flood, wind, earthquake, lightning or similar disaster; unauthorized modifications, attachments or peripherals, improper use, environment, installation or electrical supply; improper maintenance; any other misuse, abuse, or mishandling by a customer is not covered under this warranty. VSG Custom PCs reserves the right to deny any warranty request if it believes the claim is related to any of the above causes.
VSG Custom PCs under no circumstances is liable for any other damages of any type and other claims regardless of if they are based upon breach of warranty, breach of contract, liability or any other theories developed.
Parts
VSG Custom PCs warranties all computer parts for a period of one year. After the one year period expires, VSG Custom PCs reserves the right, with the customer's permission to charge the customer for the replacement part needed in the event of a hardware failure. Exceptions may be made if a CPU, GPU, or RAM is overclocked above its limits and damage is done to the previously mentioned parts. This warranty does not cover all non-VSG Custom PCs branded accessories such as keyboards, mice, monitors, speakers, headphones, headsets and mouse pads. VSG Custom PCs does not cover any software included on purchased with the PC. VSG Custom PCs may replace the part with a new, refurbished or used equilvant part.
VSG Custom PCs reserves the right to void any warranty due to unauthorized modification of the system or an individual component, or due to lack of maintenance of the PC or parts included in the PC.
Replacement Parts:
In the event and VSG Custom PCs technician determines a part needs to be replaced in a PC, a valid credit card number will need to be provided at the time of shipment to ensure collateral is collected in the event the original part is not returned within five business days of receipt of the replacement part. VSG Custom PCs will charge the credit card provided the MSRP of the part provided if the part is not returned within the time frame mentioned above. VSG Custom PCs may replace the part with a new, refurbished or used equilvant part.
Shipping:
All shipping costs are the responsibility of the customer. The only situation in which a customer will not be liable for shipping costs is if and only if the computer arrives and does not function or is determined to be dead on arrival.
​
If shipping is paid for by VSG Custom PCs all fees incurred will be charged to the customer upon UPS receipt, VSG Custom PCs reserves the right to instruct UPS to hold delivery until the subsequent shipping fees are paid.
Overclocking:
Overclocking completed by any party other than VSG Custom PCs immediately voids any VSG Custom PCs warranty. Overclocking not done by a professional can cause serious damage to multiple PC components and is best left to the professionals.